Shipping Policy
Thank you for visiting and shopping at MedThreads! Following are the terms and conditions that constitute our shipping policy.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses: MedThreads ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
International Shipping: MedThreads currently supports international shipping to most countries. We do not currently ship to Cuba, Iran, Iraq, Crimea, Syria, or North Korea.
Shipment confirmation & order tracking: You will receive a shipment confirmation email once your order has shipped, containing your tracking number. The tracking number will be active within 24 hours.
Customs, duties, and taxes: MedThreads is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages: MedThreads is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim, and save all packaging materials and damaged goods before filing a claim.
Return and Exchange Policy
Thanks for purchasing our products at MedThreads. We value your loyalty and strive to provide the best customer service. We want to ensure that you’re satisfied with your purchase and offer a 100% money-back guarantee.
- In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.
- After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method used during purchase. For credit card payments, it may take 5 to 10 business days for a refund to show up on your statement.
- If the product is damaged in any way, or the return is initiated after 30 calendar days have passed, you will not be eligible for a refund.
- You are responsible for the shipping costs of returning the item.
Please return jewelry to: 4546 Forest Edge Lane, West Bloomfield, MI 48323
If anything is unclear or you have more questions, feel free to contact our customer support team.